Independent arbitration
Many relationships between software houses and their customers can be damaged by
disputes over software performance.
Performance problems are quite unlike normal bugs in the way they affect the relationship in many ways
Not a bug
Performance problems are not bugs, should the software house be obliged to make changes ?
Not reproduceable
In many cases, the problem may not be easily reproduced by the software house, how can progress
be made when the problem is not understood ?
Problem was found late in the project or after go-live
It's common that performance problems are discovered very late in a project, even after the
system is in a live environment. The object now should be to find the true reason for the
problems and get it fixed quickly to keep the project on track.
Experience
Distinct Software is familiar with these sort of relationship problems. Our unbiased
approach looks directly to find the nature of the underlying problem, and then targets
the most time and cost effective way forward for both parties to keep projects on-track
or businesses running smoothly.
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